FAQs

When will my order ship?
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped

How long does it take to deliver an order?
Orders take 1-2 business days to be fulfilled and 3-5 business days to deliver. If it has been over 7 business days since you placed your order and you still haven’t received it, please email us at stickyroot@163.com

Where does the product ship from?
Gavin
1451 W Holt Blvd, Ontario, CA91762
626-203-9820

What is your return policy?
We accept returns up to 60 days after delivery if the item is unused and in its original condition. We will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at help@stickyroot.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.